Proficient SaaS Customer Support Services

Time is money. Faster turnaround time is a fundamental metric of great customer support service. Modern era customers highly value their time and expect faster response from SaaS support as a service providing agents. Faster response creates greater user experience and customer satisfaction, which convert into better business outcomes.

According to the Constellation Research information, an improved customer engagement with customers increases the cross-sale by over 22% and up-sale revenue by 38%. Having a great team of SaaS customer support enhances business revenue of a company significantly to stand firm in the fiercely competitive marketplace.

Real-time conversation through live chat, voice, or automated customer support SaaS systems creates the touch like a face-to-face meeting and personalized communication. This establishes an emotional connection with the support resources and the confidence in the company services.

The tendency of a customer to buy a product or service again and again of a particular company is known as customer loyalty, which develops based on different metrics such as faster support, greater service performance, brand value, and higher user experience. All those characteristics of SaaS services can be achieved by providing the best quality customer support. According to Accenture research data, over 66% of customers intend to spend more on the products of the companies they are loyal to.

According to the DJA Survey information, the return on the investment in companies that maintain higher customer satisfaction is about 50% higher than the same investment made in the companies with lower customer satisfaction indicators. A great SaaS customer support team brings your more referrals, reduced price-sensitivity, and increased purchase intention, which result in greater revenue and profits.

A profession-grade SaaS customer support generates a greater brand value of your software-based products and services. A reputed brand always brings forth highly desirable metrics for the improvement of business performance such as customer retention, sales volumes, lack of price-sensitivity, and others. Those factors increase the profit margins and revenue to stand among the top businesses in the market.

The rate of customers that stop using the services or products of a particular company is referred to as churn ratio. It is highly critical to bring under control for a sustainable business. A great SaaS customer support team can help reduce the customer churn rate by increasing the customer satisfaction, engagement, and user experience significantly.

The most fundamental components that contribute to the increase in the conversion rate include service awareness, marketing, personalized customer engagement, customer interest and intent analysis, and additional help to take through the product features. A specialized SaaS customer support team can provide all those contributing factors in the conversion rate to improve online sales.

An online tech support SaaS team we recruit for our customers remotely provides the live chat support service through multiple online platforms such LiveChat, Olark, LiveAgent, WhatsApp, Intercom, custom applications, and others.

A phone answering is another very crucial support service provided by the SaaS support desk specialists we hire for our clients. Voice calls through multiple sources such as WhatsApp calls, VoIP calls, traditional phone calls, and other software application-based calls are handled efficiently with professional attitude and tone by the teams we recruit.

Email support is one of the most popular services preferred by the customers because you don’t need to wait for your turn of call and respond at the spur. The support agents we recruit can handle email support professionally by responding in a polite way with a personalized touch to increase the customer engagement significantly. 

Creating social media pages for SaaS business, engaging with a large and integrated community, managing different communication channels on social media, and creating and posting high-quality content are a few activities that make social media as one of the most effective and reliable sources for providing customer awareness and support. The SaaS representatives we hire can offer all of those services perfectly.

Online self-service consists of taking support from FAQs, how-to guides, online knowledge bases, user manuals, whitepapers, and others by the SaaS customers by themselves without any third-party involvement. The SaaS product outsourcing tech support experts we hire are capable enough to create highly helpful self-service content and manage it online professionally.

SaaS products can be complex and sometimes very complex to understand and use because they offer a wide range of features, capabilities, and functionalities through software interfaces. The customers that subscribe to the SaaS product may require different levels of technical support such as tier one SaaS support and tier 2 and tier 3 supports, in certain cases. The representatives we recruit for SaaS technical support are able to provide all those levels of technical support smoothly.

The operations of SaaS services is a highly technical domain and requires technical knowledge and expertise. The operations activities include monitoring of performance, quality, availability of SaaS services and ensuring that customers are receiving all quality parameters committed by the company. The addition of new capabilities, testing the newly added features, removing invalid accounts, etc. are also parts of SaaS service operations. The technical team we hire can accomplish all these impeccably.

Dissipating awareness about a SaaS product among the targeted customers requires some kinds of technical expertise and knowledge about the computer-based services. The SaaS support teams we recruit for providing the customer services are expert in providing the telemarketing SaaS services to the target audience to increase the effectiveness of marketing campaigns and strategies of your business.

Whether it is business to business (B2B) or business to customer (B2C) business, the role of a virtual receptionist to establish smooth interaction and communication with the prestigious clients is very critical. We recruit highly professional SaaS support representatives remotely that are capable of providing virtual receptionist activities such as meeting schedules, call setups, video conferencing, technical briefings, and other similar kinds of activities smoothly.

Technology is the passion of the Ukrainian population. They love to play, create, innovate, operate, and enjoy it. People are fast-learner of numerous SaaS-based cloud services.

The people of Ukraine are highly professional in their attitudes. They have an innovative approach to the solutions of problems and focus on customer-satisfaction.

Ukraine is one of the most reasonable markets among the competitors in terms of cost. The recruitment process cost as well as the average salary to hire a SaaS customer support agent is very affordable.

The price/quality ratio of Ukrainian specialists is much higher than many other countries. It follows the European and international quality standards to create great value for clients across the globe.

Ukraine is situated in Eastern Europe, which is a central location for many major regions such as Western Europe, Indo-Pacific, Middle-East, North America, and others. It shares overlapped working hours with many countries in these regions.

Ukraine shares the European culture and a huge population of the country is very efficient in English language along with many other European languages.